Creative Goods Merchandise: Broadway Souvenirs and Apparel

How can I contact Creative Goods Merchandise?

The best way to contact us is via email: mgmt@creativegoodsnyc.com

What are your shipping/handling rates?

Shipping/handling rates vary depending on your delivery address. When you enter your order on the website, it will automatically generate the correct rate for you.

How long does delivery take?

Although most orders have a very quick turnaround time, we request customers allow 2-4 weeks for processing and delivery in the event of an inventory delay.

Do you offer an expedited delivery option?

We do not offer an expedited delivery option. Orders ship as fast as possible.

Can I exchange my item for a different size?

Exchanges are for size only, not for different styles or products.

To exchange an item for a different size, please send the item (apparel must be unworn/unwashed) to this address:
Creative Goods Merchandise
313 West 37th Street
Suite 401
New York, NY 10018
You must include a pre-paid self-addressed envelope along with a note stating which size you would like to receive. Any exchange requests received without a pre-paid self addressed envelope will not be processed until an additional shipping/handling charge has been applied.
Please allow 2-4 weeks for processing exchanges.

My item arrived damaged, how might I exchange it?

Please contact us (mgmt@creativegoodsnyc.com) to coordinate the exchange of a damaged item.

Is it possible to cancel my order?

Once an order has been submitted to our website, it is unable to be cancelled or altered. All sales are final.

Is it possible to return the item?

No returns or exchanges for a different item. All sales are final.

Is my transaction secure?

Yes. All transactions are processed through Authorize.net which has a secure network protection for all purchases.

When is my card charged?

Your credit card is automatically charged when your order is placed.

Are all of a production's merchandise items available in the lobby when we see the show?

Most items on our website are available for purchase at our in-theater locations.

Why was there an item available at your merchandise booth that isn’t available on your site?

Select items are exclusive to our in-theater locations and not available for purchase on our website.

Do you accept orders over the phone?

No. We are not authorized to accept orders over the phone. All orders must be placed via our website.

What forms of payment do you accept?

Our website accepts Visa, Mastercard, American Express, and Discover.

Can you tell me what a specific product is made of?

Please contact us (mgmt@creativegoodsnyc.com) for this type of information.